SHIPPING

At ZAYAA, we strive to ensure that your shopping experience is as seamless and enjoyable as possible. Below, you will find all the essential information regarding our shipping policies and procedures.

Shipping Destinations

We are proud to offer worldwide shipping, bringing our premium beauty products to customers all around the globe.

Shipping Origin

All orders are shipped from our warehouse in Hong Kong. 

Processing Time

Orders are processed between Monday and Friday. Please allow 1-3 business days for your order to be processed and prepared for shipping. Orders placed during holidays and sale seasons may require additional processing time.

Shipping Times

Due to high demand, orders typically take between 2-4 weeks to arrive. Please note that these times may vary based on your location and any potential delays in customs.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the status of your shipment and anticipate its arrival.

Customs and Import Taxes

The prices displayed on our site are tax-free in US Dollars. However, you may be liable to pay for duties and taxes once your order arrives at its final destination. These charges are determined by your local customs office and are your responsibility. ZAYAA is not responsible for any delays caused by customs. For further details of charges, please contact your local customs office.

Shipping Costs

Enjoy free shipping on all your orders

What If I Don’t Receive My Order?

If you do not receive your order within 30 days after shipping, you are eligible for a full refund. Please contact us at support@shopzayaa.com, and we will assist you promptly.

Returns and Exchanges

For information on returns and exchanges, please email us at info@shopzayaa.com.

Contact Us

If you have any questions or need further assistance regarding your shipment, please contact our customer service team at info@shopzayaa.com. We are here to help!

Thank you for shopping with ZAYAA. We appreciate your trust in us and are committed to providing you with an excellent shopping experience.